Effective Communication In Health And Social Care Essay

After interviewing Daniel Marsh in order to learn more about the required etiquette standard that his job requires, I must say that I was impressed. I was impressed to learn about how much his job, Chick-Fil-A, value their employees and customers. The level of etiquette that Chick-Fil-A requires their coworkers to display shows how much they care about the reputation of the company. According to Daniel, Chick- Fi-La requires their customers to remain friendly and calm at all times, even with rude customers. Daniel’s coworkers are allowed to talk to each other with a firm and sometimes slightly aggressive voice, however the use of a firm tone is always prohibited when talking to customers.

Most of them greeted us in a perfect manner, but one worker had a particular attitude issue. One usual Wednesday, however, two furious voices broke the tranquility of our Burger King bonding. The dispute seemed to happen because of the impolite worker’s annoyed facial expression and vocal tone. Soon after the boisterous dispute started, the manager of the center came out and fired the impolite worker without hesitation. Then, the manager, with a voice like an angel, apologized to the customer and gave him a free burger.

.M1: Explain how interpersonal interaction skills are used to support the business context: Interpersonal Skills: Interpersonal Skills are the skills that we use in our everyday life which is also known as people skills. It is because this skill is related to the way you communicate and interact with the people around you on a day to day basis. For example when employers are hiring people, this skills is one of the skills they will look at to evaluate the candidates. People with this skills is said to be more successful in not only their professional life but also in their personal lives.

And made sure that the carton of eggs and the bread don’t get smashed on the way home from the Vons grocery store. Because if anything gets smashed or breaks the customer will most likely call the store and complain. Then a supervisor would call me over and say that their eggs, chips, or milk spilled or broke. Which means that i didn’t do a good job. Let’s

• Assess the role of 4 aspects taken from the scenario (i.e. one to one communication/ cultural differences etc). Explain why communication is so important and how this may impact on effective communication and interpersonal interaction at Happy Valley Special School. Make sure that you make links to theories of communication.

Tim Hortons being known for its coffee and doughnuts was it’s busiest during the morning hours. So, to help out during the busy weekend mornings, the storeowner would also come in and work. Though the storeowner was a relatively nice guy, he had a tendency to be quite a jerk when things didn’t go exactly how he wanted. One morning I really had the chance to see his lack of professionalism in the work place and his lack of leadership skills. It was Sunday morning

One to one communication: One to one communication is a conversation between two people; which does not include a third person. This type of conversation has a start; which means the conversation has to start off with a greeting, one to one communication al so includes a middle section, which is when you and the person discuss the topic or of what your both going to be speaking about. This particular type of communication also needs an ending, for example when the conversation is coming to an end you can end it by saying “good bye” or “see you later”. Group communication: group communication is when everyone is involved in the conversation/ discussion, it works out best id there is someone in charge such as a team leader , who makes sure everyone

I was sitting alone when a man tapped me on the shoulder and asked me to help me with something in the back room. I was assuming that he was an employee considering that he had on a Chuck E Cheese uniform with a nametag that read “Frank”. Now, I realize that I made a big

and I learned quite a bit of skills from this. I asked tons of questions about why I was making this particular ingredient, what people were doing when they restocked and so on. But eventually, the awful management, the unfriendly co-workers, and the rude customers made working at Dunkin my worst job. One of the reasons Dunkin was my worst job was because of the awful management her name was

I still felt like I was doing something wrong, but it was very interesting to see how other people reacted to me violating social norms. There was also this sense of wanting to hurry eating and to finish my experiment as soon as possible so that I could explain my actions. After I finished eating and completed the experiment, I was quick to divulge the reason for breaking the social norms of restaurant etiquette. I felt relieved that it was over and I could go back to adhering to typical North American social

Communication is an inevitable aspect of life. It is an event which happens almost every second of every day. Communication is an act of giving and receiving of information—desires, needs, perceptions, knowledge, etc.—of two or more persons through orthodox or unorthodox methods which can either be intentional or unintentional (de Valenzuela 2002). There are numerous types of communication and one is interpersonal communication. Interpersonal communication is one of the communication fields that several studies have focused on.

Video Demonstration Critical Analysis It is important in professional and personal relationships to be able to communicate effectively, and this can mean a wide variety of things. Communication competence is the ability to achieve communication goals in a way that is enhancing the relationship (competence reading). Many skills and approaches can be used in conversation to show communication competence. Being flexible in communication is important, as there is no perfect way to communicate (class notes). A person who is flexible when communicating will be able to find the most effective way to communicate with each of the different people around them (competence reading).

It’s a brisk fall morning and families everywhere are craving a nicely cooked breakfast, some from small town diners, some from IHOP. No matter what restaurant it is there are all kinds of irritating customers such as the lingerers who never seem to leave, however the most annoying are the Rude Dudes, Picky Ricky’s and the Demandy Andy’s, because they require the most attention. Picky Ricky is the least common type of customer, but just as annoying kind of customer at restaurants. The picky Ricky of a restaurant is the person who feels the need to add and subtract thousands of things to their order.

Introduction: The process of communicating successfully with our family, friends, co-workers, business associates and people is one of the most critical skills. Communication is such a key part of life that I often tell to a person that “Its no use of someone if he/she really don’t know by associates people in their work place or area of field”. Communication makes us to be known of others, good or bad that depends on usability of a person communication. And, it is up to each of us to learn to communicate well with those who are important to us.

Besides the cold dishes, such as sushi and salad, I also had to deliver hot soup and heavy bowls of food on a tiny tray. In order to hold the tray steadily, I had to be extra careful to prevent the food from falling onto the floor. Since I cannot walk very fast in that way, I received harsh scolding from the manager for my low efficiency. The fortunate thing was that the other waiters and waitresses were very friendly. They taught me they way to work more efficiently.