Patient Centred Care Communication

Person centred practice is where all service users should be treated as individuals and their care that they require and support needs should reflect this. Each and every service user will have specific individual needs and their care plans and support should be tailored to suit their needs. By seeing the person as an individual and recognising their diversity puts the individual at the centre of their care. Person centred practice is not only about supporting people with their individual support needs and care but also about getting to know the person, what their likes and dislikes are, what makes them happy and bring them joy, knowing what their values are, family situations, social circumstances and lifestyles.

Finally, it will explain the importance of ethics in communication and how patient safety is influenced by good or bad team communication. The first method of communication is mutual respect. The patient and clinician have a partnership based on trust. The patient has respect for the clinician 's experience and the clinician has respect for the patient 's wishes, needs, concerns and builds on past experience to meet immediate needs. (Paget, 2011).

‘Discuss the communication methods that nurses use to understand and respond to people’s personal and health needs.’ “Use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs” The Nursing and Midwifery Council Code 2015 (NMC) aims to guide nurses on what is expected of them, to help them apply the best practice available when providing care for their patients. It is what every nurse should strive to achieve. An extract from the NMC code states “Use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. This essay will discuss factors that can impede effective communication, and in doing so, discuss some of the different methods of verbal and non-verbal communication techniques used by nurses

(The Open University, 2014, p. 90). This essay is going to focus on the positive impacts that person centred care has on the provision of care.

Person centred care embodies a culture of respect for each individual, with regards their values, beliefs and

Demonstrating ‘respect for patients’ values, preferences and expressed needs,’ is one of the eight dimensions of person centred care outlined by the Picker Institute (ref). Morgan and Yoder (2012) described ‘respectful care’ as being an attribute of person centred and while the author does not disagree with this idea of ‘respectful care’ being inherent to person centred care, the author believes that Slater (2006) more accurately describes dignity and respect as being antecedents of person centred care. These antecedents drive respect of personal values, individual needs and decisions, a consequence of which is an improved therapeutic relationship and health outcomes. The author considers this view of dignity, compassion and respect as antecedents

Person centred nursing is about coordinating services to meet the person’s individual needs and desires, through this approach the person is seen as an equal partner in their own care and decision-making (Edvardsson et al, 2008). McCormack et al. (2010) provide a framework of person centred nursing in which they define the concept as: ‘...the fostering of therapeutic relationships between all care providers, people and others significant to them in their lives. It is underpinned by values of respect for persons, individual right to self determination, mutual respect and understanding.’ (McCormack et al.

When there is a barrier in the health services provider’s interpersonal communication, it leads to a high risk of making avoidable mistakes, critical information for the patient’s care could be neglected and not communicated to the appropriate personal. Effective interpersonal communication among the health care service providers, create an effective team collaboration, the public health care personnel can easily collaborate with the other healthcare professionals to implement certain policies or carry out health care programmes in the community, lack of effective communication leads to medical errors which have potentials risk of harm or injury to the patients or clients. Medical errors itself needs to be communicated to the appropriate personnel for immediate rectification and preventing further damage or harm to the patient. Effective team members with trust, respect and collaboration helps to create interpersonal communication

According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.

As its evident that person centeredness is valued by the person, encouraging it in practise is important. The aim of the framework of McCormack’s model of person centred care is to raise awareness of the importance of respect for the individual. It does this well by empowering healthcare workers to recognise key components in their practise. It has also been used as a systematic framework to initiate significance from practise- derived data that can advise the expansion of person centred practise. McCormack’s model can be used as a tool to aid practitioners to recognise obstacles that can demote the developments of person centred care in their

Patient centered care is an approach of forming a therapeutic relationship between care providers, older people and families, mainly focusing on the values and respect (lenus). Care of which is respectful to an individual’s needs, values, social circumstances, lifestyles and family situations by putting them at the centre of care is a priority. This is a way of thinking and doing things in a way of using health and social services as partners. Meeting the needs of the older person include personalising the care of preference, taking account the physical comfort and safety of the individual and Making sure patient has access to appropriate care when they need it. Involvement of families is important as the centre of decisions, whilst working along side professionals for the best outcome.

E.g. their needs, their culture, their ways of communication, their likes and dislikes, their family and other professionals’ involvement so you can promote and provide person centred care and support. There are eight different person centred values that support person-centred care and support. INDIVIDUALITY: The individual

Person-Centred Care aims to ensure that the older adult is an equal partner in their health care. Key components that ensure PCC is provided are the following: respect and holism power and empowerment choice and autonomy empathy and compassion. (Rcn.org.uk, 2015) A person-centred approach to nursing focuses on the individuals needs, wants, goals and desires so that they become central to the care and nursing process (OpenLearn, 2015). According to The Department of Health (State of Victoria, Australia), person-centred care is a philosophical approach to care, ensuring that service systems are developed in partnership with older people and/or their carers (Health.vic.gov.au, 2015).

SECTION3 HEALTH COMMUNICATION QUESTION 1 Refer to University of South Africa (2008:215-218) to answer the questions below. 1.1 Define health care teams with practical examples. “Healthcare is a team effort. Each healthcare provider is like a member of the team with a special role.

Every day, more than thousands of people are treated successfully and safely in the health system of the United States. But advances in technology, knowledge and little staff available, the recent years have created a health system of enormous complexity. This complexity takes risks, and experience shows that things can go wrong and that adverse events will be given, and will affect the future of our health system. Patients may be affected despite the dedication and professionalism of our staff and that will be affected families. So conflicts also appear.