Effective Communication

It is good to have effective communication within the adult social care setting as communication is used every day. It is used to encourage our services users to perform tasks, either verbally or physically. It is used to document what has been done ready for the next worker to take over. It allows us to work as a team. It allows us to provide a good service to the best of our ability.

Our communication skills can impact our effectiveness. Give me an example of a time when you were particularly effective in explaining something on a one-to-one basis. I was asked to present negative customer feedback to the new department senior manager. I created a chart to display customer complaints, possible causes, and potential solutions. The senior manager and I then had a very productive meeting building upon the solutions outlined in my chart, including the development of plans for process improvement and additional customer service-related training within the department.

Increased Work Efficiency / Productivity A team that has good culture of teamwork and mutual motivation will make the members more productive and smarter. Such a team where seamless and effective relationships exist, members are poised to learn from one another, develop skills and leverage on such internally gained skills to expedite work processes thereby increasing overall efficiency, reducing downtimes and knowledge gaps. Collaboration among such team members will make members to perform at their best by working on what they do best.

1.2 - Explain how to support effective communication with your job role. Effective communication is determined by the inter professional working between the manager and others whom are integrated into the organisation. Managers whom can identify the needs of effective communication can provide direction for the conversation, use resources available to enhance better communication, be able to facilitate change and achieve results in relation to positive outcomes of communication. Positive outcomes can include: • Understanding – different cultures, individual needs • Trust – being able to confide and express concerns • Honesty – being open with factual matters and how effects of work related issues • Better formed relationships – between staff,

individual, thereby keeping other staff informed and aware of current situations within the workplace. Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.

Most relationships begin with some form of communication, whether it is verbal or non-verbal, so being able to communicate effectively is important for developing positive relationships whether with children of differing age groups or adults. The way we come across i.e. the tone and volume of our voice, our body language, whether we keep eye contact etc. and the messages this sends out is important because if we relate to others in a positive way then it will be easier to develop a more positive relationship. Another important factor of effective communication is being able to listen fully to what is being said and to respond in an appropriate way whether it is to another adult, a teenager or a child. To make sure you both fully understand

Communication is effected by a mixture of variables such as an “authority gradient”, style of communication and fatigue which impacts the way information is communicated between people. These factors can form a barrier called the “authority gradient” where individuals are classified on factors such as level of education, gender or job position which determines how much control they have over a situation.

The importance of communication can never be over-emphasized as it is the ‘lifeblood’ of all organizations. It is of vital importance to the well being of a state, a business enterprise, a religion and other social or cultural identities including the family. The success of a business enterprise is directly proportional to the level of communication maintained by

INTRODUCTION Adapted from the course module notes, there are two categories of theories and techniques in job design to motivate employees: 1. Content theories by Maslow, McClelland, Herzberg and Alderfer. 2. Process theories such as Job Rotation, Job Enlargement and Enrichment; Herzberg’s Two-Factor Theory, The Hackman and Oldham Model and Empowerment.

This enables them to understand each other and build a better relationship since the team members are neurotic. However, there are always two sides to a story and therefore having too much communication might create insecurities or conflicts. There is still a probability that they might not speak up and are afraid to truly express their thoughts and feelings. Manager should include all the team members when setting goals and making decisions. Expectations for team’s performance must be clearly stated, conveyed and understood by the team members.

Pixar started its career as a computer-animated movie production company. All of Pixar’s stories, worlds, and characters were created internally by their own community of artists. As a result, Pixar has produced 8 blockbuster movies in the following 13 years. Subsequently, in 1990, Pixar became the leading technological primary company in computer animation. In 2006, Pixar merged with the Walt Disney Company.

[2] Communication in the workplace involves interpersonal communication between colleagues, manager and subordinate. Bad communication is often the root cause of many problems. Most conflict in organizations are the result of misunderstood communication. Effective communication plays a major role in dealing with employer employee relation. When you become an effective communicator, you can resolve conflict and communication gaps among coworkers and employees for example, conflicts arise when the employer and management discussed little with the staff, preferring to make decisions themselves without approaching employees and later give instructions, employees might feel frustrated for not being part of decision making, thus resulting in poor performance.

I believe that good communication will be as a business professional to play a key role in your success. no matter how grand or technology, you are in other areas. Communication skills also give us in the job market is an important competitive advantage. communication skills can help companies in many ways: building important community market more closely; dialogue, influence ideas and trends; increase productivity and shorter solve the problem within the time; to achieve better financial results and higher returns to investors; early warning of potential problems; make better decisions; creates attractive promotional information; and increase employee engagement. To make your communication efforts as effective as possible, to focus on their actual, real, simple, clear, convincing.

3.0 COMMUNICATION BREAKDOWN Communication is the core for everything we do in the workplace. It happens all the time and every day at workplace. Nevertheless, communication breakdown occurs and can affect the organization own its own. This is because communication breakdown does not only occur among the organizational workers but also with the clients of the organization.

This theory is probably the most essential motivation theory due to its perspective insight into human nature by interpreting the human behavior and actions. By applying this theory into its motivation and rewarding system, AirAsia would be able to motivate its employees as well as satisfying their needs. This is because AirAsia would have benefit by creating a workplace or environment that meets the needs of the employees such as food, shelter, health and job security, friendship and family as well as acknowledgement and recognition. This will then lead to a higher self-esteem and self-actualization among the employees which will results in unleashing the full potential of the employees in their daily business operations. This theory was widely popular among practicing managers including AirAsia’s managers because it is easy to understand and