A STUDY OF PATIENT PHYSICIAN COMMUNICATION IN A TERTIARY CARE HOSPITAL Summary The international patient safety goals highlight the importance of effective patient physician communication in a hospital. Effective Doctor-Patient communication is the basic requirement in forming a good doctor-patient relationship. Safe practices and effective, patient-centered communication is key to quality care. Good communication is not only an ethical mandate but also necessary for informed consent and effective patient engagement. It is an effective approach to avoid errors, improve quality and achieve better and safer health outcomes. The ultimate objective of any Doctor-Patient communication is to avoid patient harm and improve the patient's health and …show more content…
The results indicated that there was moderate correlation (correlation coefficient “r” is around .50 in each case) between Patient Satisfaction at each level of Patient Communication on Patient Satisfaction from overall Patient Communication. The result indicated that patient communication at each level was associated with patient satisfaction from the overall patient communication which suggested that flow of information is important for patient at each level of patient communication. Table: Correlation Between Patient Satisfaction at each level of Patient Communication on Patient Satisfaction from overall Patient Communication Patient Satisfaction from Overall Patient Communication Patient Satisfaction at Awareness Level 0.46 Patient Satisfaction at Care and Treatment Level 0.45 Patient Satisfaction at Discharge Level 0.47 Patient Satisfaction at Education on Patient Rights Level …show more content…
93% of the patients (65 out of 70) said that the physician did not give them enough time to interact and was in a hurry to get over with the session, while 84% of the patients (59 out of 70) said that they could not discuss their matter at length with the physician since the felt too shy to talk about it and felt that their privacy might be breached. 80% of the patients (56 out of 70) said language was the barrier in their interaction with the
Communication in the operating room is very important. If surgeons and nurses are not communicating effectively it can directly affect the quality of patient care and safety. In 1999, the Institute of Medicine (IOM) issued a report, To Err is Human: Building a Safer Health System, which estimated the fifth leading cause of death in hospitals in the United States was due to health care errors (Mason, Gardner, Outlaw, Freida, 2016). To help reduce these errors, effective communication needs to be exercised throughout health care.
Finally, it will explain the importance of ethics in communication and how patient safety is influenced by good or bad team communication. The first method of communication is mutual respect. The patient and clinician have a partnership based on trust. The patient has respect for the clinician 's experience and the clinician has respect for the patient 's wishes, needs, concerns and builds on past experience to meet immediate needs. (Paget, 2011).
Medicine has changed in ways over the years that one might have never thought twice about having anything like that happen to them. People today have increased their knowledge overall about their health situations and how to treat themselves. Patients are stepping up and making decisions about their healthcare choices each day with physicians. And in this process it has turned out to be so important for people to understand what is truly being done before medical treatment is given. We have talked this semester about informed consent and how important it is that our patients understand the meaning of what they are having done.
Health care professionals need to maintain a high degree of professionalism, while possessing the upmost degree of integrity. A patient needs to feel confident and safe at all
I can help close any communication gaps by converting difficult medical jargon into a language that patients can understand by drawing from my own experiences. By encouraging clear communication, I support a team-based healthcare setting where patients experience empowerment and
Cultural and language barriers play an important role in patient-provider communication. American health care system is unique among industrialized countries in areas such as technology, scientific discoveries, laws and codes of conduct related to the healthcare system. Despite these advances, the American healthcare system is inefficient compared to other advanced industrialized countries’ healthcare systems. After reading, “The Spirit Catches you and you Fall Down” by Anne Fadiman, uncovers the area that we need to focus on to be a more efficient healthcare system. Evidence and statistics suggest that population in the United States is growing to be more culturally diverse.
I strive to maintain open and transparent communication channels with all members of the healthcare team. This involves active listening, sharing relevant information, and providing timely updates regarding the patient's condition and progress. By fostering a culture of collaboration and information sharing, we can make informed decisions, prevent misunderstandings, and provide the best possible care to individuals. Additionally, I actively seek opportunities for professional development and continuous learning.
Doctor only needs to ask some basic questions about the sickness and give us some medicine and then finish the whole process. We can not even regard it as communications. Another limitation should be what if those patients who are not capable of communication, how they communicate with each other. Finally, it is about the external factors including environment, the patients’ living culture, which will also influence the patient’s physical situation. So if nurse want to apply interpersonal communication into curing process, patient’s characteristics and living environment should be
It is important that there is a good understanding between the radiographer and the patient as information can be communicated well between them. In order to ensure that the patient has received the best possible care, the radiographer has to monitor their verbal and non- verbal communication skills as it can be easy to express emotions without meaning to. Patient dignity also has to be considered as it plays an important role in ensuring that diagnostic procedures are carried out well as the patient has to feel dignified and at ease throughout the examination. Overall it has been explored why communication is so significant in order for the patient to receive the best care possible as their whole experience depends on their interaction with the
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.
She must understand the doctor's instructions and the patient's concerns. Her communications skills focus on both giving and receiving information as well as creating an environment of confidence. Some consequences of ineffective communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources (Vertino, 2014). An ineffective communication can lead to errors in patient’s misdiagnosis and even medication on admission, during hospital stay, and after discharge, and whether these errors were potentially harmful.
An example of this are several deaths due to “unsafe discharges” caused by poor communication during handover (Royal College of Nursing Great Britain, 2014). Through effective communication the disease’s effects can be reduced through a quick response to a deteriorating patient and efficiently provide co-ordinated care to provide the correct treatment
REFLECTION OF THE INTERVIEW 2.1 Description A component of the Effective Communication module, is an Inter-professional Education (IPE) enrichment activity and we were put into groups with the Pharmacy students. There were in total 2 Nursing students and 3 Pharmacy students. We were tasked to interview a healthcare professional. We interviewed Dr Edwin Lim from Tzu Chi Free Health Screening and Free Clinic (TCFC). He specialises in Family Medicine.
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.