Effective leaders must learn to embrace conflict because it is an inexorable part of human interactions and without intervention, it seldom finds its own productive solutions (Myatt, 2012). The failure to address conflict early on will likely lead to workplace acrimony, disengagement and poor communication and cooperation (Myatt, 2012). The story of the conflict between Cindy and Dr. Jones is an excellent case to analyze the elements of conflict and conflict management. The case study begins with Dr. Jones requesting Cindy to reschedule his afternoon clinic. Cindy is frustrated because this request is the third of this month, he is leaving for personal entertainment, and it will require some patients to be rescheduled multiple times. Cindy …show more content…
It appears to have been generated when determining the ultimate goal; was the goal to solve the scheduling problem, or was the goal to make Cindy feel better? Cognitive Conflict. The initial cognitive conflict in this case study is the direct result of the apparent goal conflict. Cindy's hostility toward rescheduling patients and perceiving it to be “all the time” is contrasted with Dr. Jones casual response to Cindy telling her she can handle it and instructing her to tell patients “I have an emergency” clearly indicates that Dr. Jones and Cindy have conflicting perceptions on if there should be a cancellation of appointments for the afternoon in question. An additional point of cognitive conflict was demonstrated when Dr. Jones was notified of Cindy's complaint and was caught off guard. He expressed dismay because his perception was there was nothing wrong and in fact, they worked together, with no problems, since the …show more content…
Cindy's negative emotions are evident when she uses the phrase, “sick of it” and states “not work another day under these conditions” these statements suggest elements of Cindy's affective conflict as her negative emotions are not compatible with a conflict-free workplace. The affective conflict is increased when Dr. Jones is met with and expresses his surprise, frustration, and anger. These inflamed emotions resulted in management believing they had to permanently reassign Cindy to keep Dr. Jones and Cindy from working together. Procedural Conflict. Management's behind the scenes approach, allowing it to “mushroom” created procedural conflict for Dr. Jones. His expression of surprise and anger when he realized how long this issue had been discussed in the background without his knowledge, or even a hint of a problem, suggests he felt the procedures followed to address the issue should have been different. A conflict can be composed of all or some of the four types: Goal, Cognitive, Affective and Procedural. Managing multiple types of conflict is sufficiently difficult but there is added complexity due to the need to assess the level of conflict. Dedicated attention to the complexity of conflict is necessary not only to avoid a dysfunctional dynamic but to also facilitate positive operational outcomes (Wombacher and Felfe,
Conflicts are challenges faced by people, which in turn helps them to succeed in their lives. In the novel The First Stone by Don Aker, Chad Kennedy faces different types of conflict that lead to positive personal growth. Chad was unable to cope with the death of his grandmother. His depression and anxiety led him to be unkind towards others.
I call them too. " This writer informed the patient as to why she did not share this information about her experience at CRT during the last session because it was this writer understanding that the patient was going and the patient response was, " I know.... I'm sorry... I had a lot going on."
Circumstance: CSP made face to face contact with MHS and Juliet to monitor Juliet’s well-being. Action: CSP reviewed the MUSC medical summary. CSP and MHS discussed having all changes in writing because she will be responsible for instructions on the medical summaries. MHS explained the youth has upcoming appointment for the following: Baby Net, feeding clinic for the G-tube, and high risk clinic. CSP and MHS discussed contacting WIC regrading Juliet’s milk supply.
Disagreements can cause distractions and may create a pause in
According to Iglesias, Elena, and Vellanjo (2012), conflict has been a fundamental component of human activity throughout history. Conflicts occur in many parts of our lives such as our personal lives and professional careers. Moisoglou, Panagiotis, Galanis, Siskou, Maniadakis, and Kaitelidou (2014) discuss that there are five different conflict handling modes: competition, collaboration, compromise, avoidance, and ccommodation. The conflict mode that I was able to relate to the most was avoidance. This means, when in conflicts, I tend to avoid the person and would rather consider the situation never happened.
Running head: ANALYSIS OF CONFLICT CONCEPTS/LENSES 1 ANALYSIS OF CONFLICT CONCEPTS/LENSES 11 Analysis of Conflict Concepts/Lenses Penny S. King Kennesaw State University Analysis of Conflict Concepts/Lenses The first concept that I will analyze will be Distributive Justice and an example of this can be seen in the unfair treatment amongst disadvantaged groups when it comes to education and wealth. As stated in Coleman, Deutsch & Morton (2014) there are three components of Power that affects people?s orientations and actions. One of the concepts is Personal Factors and I will mainly focus on how within Personal Factors, Power Orientations relates to my example of the Mentor/mentee relationship
This highlights that there was a shift of conflict management style towards avoidance. In general the foreman generally frequents the resolving strategy whereby he prefers to get rid of the conflict. The subdominant conflict strategy of avoidance occurs at rare instances such as the last point where he just wants nothing to do with the conflict and washes his hands of
Rationale: A man named Randle Mc Murphy is confined to a mental hospital for committing minor crimes. The ward is under the strict rule of the head nurse, Nurse Ratched. Nurse Ratched is so obsessed with maintaining perfect order of the hospital that she will do anything, even torture and kill a patient if he seems to be highly disruptive. However, Mc Murphy starts revolting against the nurse by constantly making her lose her temper, and by promoting gambling to the other patients, and encouraging them to stand up for themselves.
Everyone in this situation with the exception of the CNO presented a barrier to resolving the conflict at hand. For Dora, her primary barrier that restricted conflict resolution was systematic distrust and satisficing. As previously stated, Dora was a nursing assistant and compared to hierarchy of jobs she was closer to the bottom than the top. She did not feel that in the larger scheme of things that she would be advocated for because in her mind “who is she?” was the impression that she had about the role and this created organizational and systematic distrust. Her motto was come to work, do your job, and go home.
The article reviewed, Boxer, Broker Or Backer, examines different conflict styles and negotiation tactics. The articles author has come up with her own terms to describe competition conflict style, collaboration conflict style and a modified accommodation conflict style. She describes these three different conflict styles as the boxer, broker and backer, going into detail about the advantages and disadvantages of each approach. Negotiation is emphasized throughout the article as the ability needed to be successful in the modern work environment. It is suggested that we change the way we view work interactions and adopt a negotiator view of handling conflicts.
One of it is the proper way of upholding patient 's rights when it comes to medical research. As a nursing major, I am aware that it is one of my ethical responsibilities to ensure that utmost care and treatment are provided to my patient 's advocate which means that we should stand and do something when we see malpractice being done to our patients. The doctors used Vivian as a research subject, but her nurse Susie struggles to guarantee the most beneficial care and treatment is provided for her. This film depicts the significance of advocating and fighting for patients as well as their rights in order to ensure that they are receiving optimal medical treatment.
Solution fixes the problem • Meeting with Yuko and Beryl for fine agreement • Provide training for employees with knowledge about conflict impact in workplace If you have any problem please contact me at 02-455 5964-9 Your
he problem within the workplace is hostility which can be toxic to the efficiency determination, and collaboration with the work environment. There has been a lot of tension with the coworkers and management staff because management has not demonstrated effective conflict resolution techniques. In the story Sheila has concerns because management has not intervened to alleviate the prevalent behavior of the hostile employee. The employee continues the rant and express outburst that disturbs the office which can be challenging when expressing emotions. According to Egan (2006) he states that managing our emotions and the way we express them is part of social intelligence.
Conflict management styles refers to the key perspective of how an individual deals with conflict in order to strike a balance in satisfying personal needs and goals between self and the other party,(refer to text book). The key argument is the different conflict required different management style, an individual free to choose anything style that is suitable to his or her conflict, but if the wrong style is deployed, the conflict could be worsen or remain unresolved, (Weeks, 1994 as cited in Ang, 2013). There are five primary orientation of conflict management styles, “avoidance”, “competition”, “compromise”, “accommodation” and “collaboration”, (Blake & Mouton, 1964; C. Brown, Yelsmer, & Keller, 1981; L. Brown, 1983; Canary & Cupach,
According to Atteya, author of, Examining the Effect of the Conflict Management Strategies on Job Performance (2013), collaboration and compromising have effective outcomes with managing conflict. Collaboration focuses on the entire group and the goal is to reach a solution that satisfies all parties involved through problem-solving. Collaboration would mean that the team members will listen to each other, openly discuss areas of agreement and disagreement, and understand each other. This is very important for the conflict resolution