2.3 Communication Skills

Finally, it will explain the importance of ethics in communication and how patient safety is influenced by good or bad team communication. The first method of communication is mutual respect. The patient and clinician have a partnership based on trust. The patient has respect for the clinician 's experience and the clinician has respect for the patient 's wishes, needs, concerns and builds on past experience to meet immediate needs. (Paget, 2011).

It is good to have effective communication within the adult social care setting as communication is used every day. It is used to encourage our services users to perform tasks, either verbally or physically. It is used to document what has been done ready for the next worker to take over. It allows us to work as a team. It allows us to provide a good service to the best of our ability.

Therefore communicating effectively helps ensure a more desired outcome, which is important within a healthcare industry. There are several ways to

Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’

Strengths: Qiana greets the client in a polite and a professional tone. From here, she confirms the username we have on file for the client and does a good job directing the client back to the website to try to login with the information provided. She makes a helpful suggestion of writing down the login info and it helps build rapport with the client. She is sure to inquire if the client has any additional questions before ending the call on a polite note.

Strengths: David greets the client in a polite and a professional tone. He acknowledges the client's concerns with empathy to address the issues she had creating the account. From here, he sets the expectations that the registration is sent to her email address. He does a good job foreshadowing the address and subject line the registration will come in.

The social work practice skills I have achieved to date include a wide range of communication and interpersonal skills that have been developed through writing up case notes after meetings with clients, as well as debriefing with other social workers. Advocacy skills have been developed through liaising with other services and speaking with supervisors to extend clients financial and casework support. Further, active listening skills have been developed through listening to the client’s needs and asking important follow up questions; this has allowed me to establish trust with my clients and obtain a better understanding of their circumstances. Moreover, I have obtained a greater self-awareness through reflecting in supervision and regular debriefing with peers in my PSAG group. Self-awareness has also been developed through my previous placement where I had the opportunity to observe a Family and Community Services (FACS)

and teaches me the 2. The article taught me that fitness to practice includes being accountable and being responsible to cope with stress and know how to balance the duty to care for patients with an equal duty to ensure that there fitness to practice competently does not threaten the safety of patients, coworkers or oneself (p. 8) and also knowing scope skills. 3. The article brought an understanding to me that if I am not mentally or physically fit; it’s impossible for me to care for another and meet their needs and can put patients in danger. 4.

individual, thereby keeping other staff informed and aware of current situations within the workplace. Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.

1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.

Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.

How does poor communication impact on patient safety? Poor communication can lead to injuries and complications through miscommunications and factors that impacts on the quality of care being delivered. Reduced team cohesion which occurs with poor communication is particularly detrimental to patients with chronic conditions as they are effectively treated with different health care professionals.

Communicate assertively is more than just the exchange of information it is beyond the understanding of this information from the feelings and emotions. Through effective communication can improve relations by deepening your links with others and improve teamwork, and decision-making, and problem solving. Effective communication skills are key (clarity and transparency and tact and good selection wordy) but in ways which respect the right of others. assertiveness is useful in stating your own views, disagreeing with others views, making a request, refusing request but on the nice ways, offering criticism, responding to criticism also giving praise and responding to praise It should also make the staff in constant contact with their department,

This will help to communicate in different situation. As a leader from one person to hundred persons (live or on TV, radio, internet) are watching or listening, it’s very difficult to stand in each of them expectation. Because each of them have their own perception about your speaking. So you must developed negotiation skill in vast sense in term to win a situation and make sure that you know your bottom line.