Section 4 Findings and recommendations (a) Evaluate the effectiveness of the revenue cycle McDonald’s is apparently one of the biggest giants in the fast food industry, and this role simply proves that they did really well in their internal management. Therefore, we are going to evaluate the effectiveness of McDonald’s in term of revenue cycle. Initially, there is a lists of complaints available online about McDonald’s, as the accuracy of ordering process should be improve due to employees often process incorrect orders or even misplace the customer orders. However, in order to solve this serious issues, McDonald’s was able to adapt the Self-service Kiosk system. Self-service Kiosks is considered as one of the newest technology being used …show more content…
The first weakness that we can see is from the food assembly department. The job of food assembly department is to prepare the food and drinks and pass it to the food runner when food assembly department has received the stock release and sales order. This occasion may lead to theft of inventory. The food assembly department could have taken extra foods while preparing the foods to the food runner. Even though the accounting department finds out that there are missing foods, the food assembly department would find an excuse by saying that the foods are not missing but it is overcooked. To fix this weakness, McDonald’s should keep the foods in a secure location with restricted access. So, there will be only higher position employees be able to access. By having a physical counts of foods periodically also can help to control this …show more content…
There would be some customer dissatisfaction due to slow or bad services. Therefore, poor performance of revenue system in McDonald’s can be also counted as one of the weakness. Poor performance must be controlled immediately because it may damage the customer relations and also reduce the profitability. So, to cure the poor performance of McDonald’s, performance reports should be prepared and reviewed every year. In fact, drive thru service is slowly becoming a weakness to McDonald’s. In fast food, people usually think that it is quickly served. Drive thru service has brought convenience to everyone because they do not have to line up at the counter and it saves their time. However, if the drive thru service is as slow as lining up at the counter, there would be no point of having this service because people will choose to line up instead of waiting in the car and wasting the petrol. So, it is recommended that if McDonald’s wants to improve drive thru speed, it should add more lanes to allow more customers to drive
Operational customer supplies stock age will be inventoried monthly and replenishment upon request. A 10% inventory will be conducted monthly on all accountable items. All customer property is always safeguarded in secured in locked areas and only authorize personnel will be allowed entry into these secured locations. Warehouse Manager conducts thorough search for all missing equipment. If any of the customer property is ( lost, missing, stolen, destroyed, or misplaced) controlled equipment, an Financial Liability Investigation of Property Loss form DD form 200 is generated and maintain until completion of investigation, and then file for future
Some of them are when an employee calls off, as cited before Saint Luke Catholic Church is a small school and they only have three people that Mrs. Harwerth coordinates in the kitchen. When one of those employees is absent, she is the one that goes to the kitchen and help prepare all the foods, she mentioned that it is a big challenge for her because she has to stop all her administrative functions on that day in order to cover this employee. Furthermore, she mentioned that some vendors’ software can be very hard to sometimes use, which makes her lose a great amount of time in order to figure out how to insert the types of commodities that she needs. She mentioned that she had to change one of her best vendors because they were always modifying the software. Another obstacle that she faced was when the refrigerator stopped working and she lost the majority of the foods that were in the cold storage, so in order to fix it she installed a program that alerts her when the temperature is changing from what it is expected to
Selecting the best-fit revenue cycle management (RCM) system for your healthcare organization is critical for success. Beginning before the first appointment scheduling inquiry and continuing through revenue capture and reinvestment, the process must be transparent. To align initiatives with practice objectives, providers depend on a blend of unique data, health intelligence, clinical data, and claims data. As care delivery reimbursement guidelines move away from a traditional volume-based revenue generation model toward the Health and Human Services value-based reimbursement system, practice managers must focus on ways to empower their staff and colleagues to access information that not only improves quality of care, but also enhances customer experience.
Another way of stealing food is giving it away to friends or taking food after shift. b) Poor night shift performance of duties. The student managers were briefed on how to close the snack bar at night but still did not get the job done properly. As a result, morning employees work very hard trying to do their jobs, in addition to the jobs the closing shift should have done. c) Lack of or poor management action on reports of bad employee behavior.
In 2011, there was a tsunami in Japan and this natural disaster can lead to instabilities in the cost of raw materials. And this will affect the profit. Additionally, these circumstances can also affect Target’s loss of inventory and it can lead to merchandise stock
In looking at a healthy business model The Ronald McDonald Charity house has the streams of income that are diverse, this creates a stream line of reliable income. This will allow the Ronald McDonald House Charity to always be able to cover its operating cost and still maintain a budget that will leave the company not waiting on one form of revenue. This creates a positive operating results as there is no strain on the process of any one operation McLaughlin, Thomas A. (2016). It is clear that because the Ronald McDonald house is so diverse in its donations and supporters that the lines of income have grown to an all-time high. Each of the four different outlets are combined together to make up the Ronald McDonald Houses, the Ronald McDonald Family Rooms, and the Ronald McDonald Care Mobiles and the Ronald McDonald house Charity foundation all work together to make up the services and the mission of the organization (McLaughlin, Thomas A.
Revenue Cycle Management There are many moving parts required to keep any type of healthcare facility running smoothly. Of these, the revenue management process is one of the most important. This is the patient to cash flow within the facility. The process begins when a patient schedules an appointment and ends when all outstanding payments have been collected. While it may seem simple, there is a lot that goes into the process as a whole, and it is a critical aspect of a facility being successful.
I feel McDonald should finishing remodelling all their restaurants because it has been proving it
1. Supporting point 1: Nowadays we can see these fast food restaurants in almost every shopping mall and there is at least one of these franchised restaurants in each area of the city and still increasing in number because of the high demand. a. Sub-supporting point 1: Although there are lots of choices of food inside a mall, but people often choose fast food as it is affordable and yet it is tasty and filling at the same time. b. Sub-supporting point 2: For example, in the Kuala Lumpur International Airport, there are a lot options of food to choose but the two franchised McDonalds are still always
The management initially failed to publicly acknowledging the problem that raise concerns for the shortcoming of their inadequate controls to detect the fake
They get the food ingredients from one supplier and the drinks are from another supplier. McDonald’s has nothing to sell selling if they didn’t have a supplier. The company must make sure the suppliers are cooperation and trustable.
INTRODUCTION Performance management Performance management is an important part of the company. Companies based on criteria set by the partner for evaluation, so that company manger can knows the performance of employees. Also make the partner aware of their position in the company, pragmatic to complete the work. Background of Starbucks Starbucks is the world’s largest multinational coffee chain.
Performance management is seen as a systematic process that helps an organization in sustaining their successful progress. There are also other perspectives towards the definition of performance management such as by DeNisi (2000), Performance management is a range of practices an organization engages in to enhance the performance of a target person or group with the ultimate purpose of improving organizational performance. While, according to DeNisi and Pritchard (2006), Performance management is a board set of activities aimed at improving employee performances. This definition has pointed out that the performance management are focusing on achieving success for both the employees and organization itself.
One of those areas is their public image. Certain legal issue caused McDonald’s negative publicity such as low employee wages and new healthier menu choices that do not go well with the consumers. Another area to consider is the innovation. McDonald’s should take advantage of its R&D to come out with healthier local adapted menu. 4.
According to TrackMaven, market segmentation is the process of dividing the market of potential customers into groups, or segments, based on different features. The created segment consists of consumers who will respond to the same marketing strategy and who share the nature of the same interests, needs, or locations. McDonald uses demographic segmentation as their main types of market segmentation. According to Sakshi Natani (2016), McDonald in Malaysia used mainly demographic segmentation, which divided in age, income, family-life cycle and social class.