Jimmy John's Case Study

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Today, I went into Jimmy John’s for the first time. Usually I order on line and have them to deliver my food. I arrive at Jimmy Johns on Tapestry Park circle and there were no parking spaces available. I parked my car into Merrill Lynch parking lot and walked there. When I entered the building, they were moving fast, they demonstrated teamwork. I notice there was a dissatisfied and angry customer waiting on their meals. The waiter remained positive, listen actively to reduce the customer frustration, she also reassured the customer her wait time for her order would not take longer than 2 to 3 minutes. Listening to the waiter and the customer, the customer were satisified with the service she had received from the young waiter, before she left

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