Dual Roles Of Case Managers

This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.

Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’

It is perceived that multi-disciplinary collaboration when it comes to service-user care is linked to more positive outcomes and experiences (Clifton et al., 2007). Teams which are able to communicate and are well coordinated have a lower rate of error (Despins, 2009). An effective team can be achieved through an effective model of communication, where members of each profession can openly share their opinions and challenge the opinions of others, in the hopes of improving service-user care and thus service-user safety. However, this type of honesty can only work well when there is a mutual respect and understanding within a team. Mutual respect, understanding teamed with effective communication lead to a

A Case Study with Case Formulation and Counselling skills for Children Formulation is one of the core skills practiced by psychologists. The development and maintenance of the client's problems and needs are elicited through a framework drawn on from psychological research and practice. It integrates knowledge acquired through assessment using 'psychological, biological and systemic factors and procedures'. Formulation may involve many hypotheses by drawing on various theoretical models, and provides a foundation for the development of the appropriate psychological intervention (DCP 2010 cited in DCP 2011). Variations of the formulation technique have been applied to develop frameworks specifically for family therapy (Carr 1990).

Each case is unique, as each client. We never forget this and treat every client as the individual they are, one in crisis who needs help

Marquis and Huston (2014) discuss how the mark of a good nursing leader is in the ability to inspire and motivate others to action; furthermore, no one leadership style is ideal and may vary according to the situation. The purpose of this paper is to match and explain the nursing leadership theory that is most applicable to solving communication issues, and to explain how legislation and health care policy can impact communication issues in the nursing. Nursing Leadership Theory Nursing leadership is complex and multifaceted and has been cited as a main reason nurses leave their current position (Blake, Leach, Robbins, Pike, & Needleman, 2013). Blake et al.

Acting as a liaison between the nursing staff and other members of the administrative staff, they are often in high-level management roles. Though not in a direct patient contact role, they are often involved in the policy making within an organization affecting patient care (Ferguson-Pare, 2003). The nurse administrator meets the same competencies in the nine essential areas, but have additional competencies in organizational and system leadership, communication and relationship management, knowledge of health care environment, as well as business skills and principles (AONE,

1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.

Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

She must understand the doctor's instructions and the patient's concerns. Her communications skills focus on both giving and receiving information as well as creating an environment of confidence. Some consequences of ineffective communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources (Vertino, 2014). An ineffective communication can lead to errors in patient’s misdiagnosis and even medication on admission, during hospital stay, and after discharge, and whether these errors were potentially harmful.

In this paper I will describe the criteria and strategies for termination of case management. I will also discuss how independent care will help in continued client growth. The process focuses on discontinuing case management when the client transitions to the highest level of function, the best possible outcome has been attained, or the needs/desires of the client change. Criteria for termination of case management The termination of case management may include but is not limited to the following: • The injured worker achieves maximal medical improvement as determined by the authorized treating physician.

G., O 'Brien, K., & Saha, S, 2016). Poor communication can also lead to mistrust of medical professionals as the patient may not understand what is occurring, leading to nonadherence to medical care and thus impacting on patient safety (Cuevas, A. G., O 'Brien, K., & Saha, S, 2016). What barriers to effective communication are described?

Healthcare organizations’ goals includes provide quality, value priced, safe health care services and ultimately, improve health outcomes. In addition to this primary goal, healthcare organizations also seek financial stability, community value, ethics and employee engagement. In this context, leaders are asked to efficiently use the available resources to optimize the managerial approaches to direct their teams towards more productive environment and positive interactions with patients. Healthcare setting-unlike business setting-is a more complicated system that consists of different professional teams and departments that usually don’t share the same objectives or planning strategies due to the diversity in the services provided.

Case management is a process that ensures that you are provided with whatever services you may need in a coordinated, effective, and efficient manner,FIntagliata, 1981 as cited in Frankel & Gelman (2012).Treatment is structured to ensure smooth transitions to the next level of care, avoid gaps in service, and respond rapidly to the threat of relapse. Assessment, planning, linkage, monitoring, and advocacy are the functions that comprise case management. Case management has 8 principles. The first is to offer you a single point of contact with the health and social services systems.

Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.