Olivia Giddens
EMI Case Write Up
10/18/16
Comcast Corporation Comcast is a global media and technology company that currently holds the title of the nation’s leading providers of entertainment, information and communication products and services. In 2011 Comcast merged with NBC Universal and now owns two TV networks, 26 TV stations, 20 cable channels, several production facilities, two multipurpose halls and sports stadiums as well as shares in two professional sports teams making it the largest broadcasting and cable television company in the world by revenue. 3 Comcast operates numerous cable-only channels including E! Entertainment, the Weather Channel, the SciFi Channel, the Golf Channel, MSNBC, CNBC and NBCSN. Comcast also is responsible
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XFINITY TV allows customers to view more content wherever they are, on any device. The X1 is an interactive TV experience that allows customers to gain instant access while also generating personalized recommendations and apps on the TV. Comcast provides the nations fastest in-home Wi-Fi speeds including Gigabit Pro, which offers symmetrical 2 Gbps speeds. In the last 14 years, Comcast has increased Internet speeds for customers 16 times in the last 14 years.4 Comcast is also a proud owner of Xfinity Voice which is a home phone service that delivers all the functions of traditional phone services, offers unlimited direct-dial local and domestic long-distance calling, web access to voicemail, 12 popular calling features plus enhanced voicemail and readable voicemail sent right to customers’ email accounts. Xfinity Home is Comcast’s home security service consisting of remote arming and disarming, real-time text and email alerts, 24/7 video recording, live video …show more content…
Retrain all customer service employees and create a new handbook. Have a bigger presence in social media to address problems and concerns of the customers and train them to respond in an appropriate manner. These customer service reps should be young, be able to make pop culture references and/or jokes (There has been many articles on a company’s funny (but very helpful) response to a concerned consumer)-free advertising! Create an incentive: if an employee receives a good review, reward them. Also, update the customer service page to be more interactive. Make it easier to subscribe and cancel subscription. Add a “create your own bundle” service along with a virtual employee to help consumer through the process. Able to choose the channels you want, Internet speed,
Comcast is a multi-billion company its organization structure is divided into 4 divisions: Corporate Executives, Cable Executives, NBC Universal Executives and Board of Directors. According to my opinion its good decision by the management to divide the company in to different sections or categories. Since this allows the Comcast to be more decentralized and ensures that all division are controlled and coordinated efficiently. This benefits the employees since they can be empowered by having more autonomy to make their own decisions, giving them a sense of importance and making them feel their decision making is vital for the organization. Moreover, decentralized organization is able to make decisions more quickly.
And unlike cable modems, DSL is not a bus technology, so the bandwidth available to the end user is more consistent. However, despite all of its positive attributes, DSL is not without flaw. For instance, in order to be eligible for DSL, the end user must be geographically within a certain distance from the central telephone office,otherwise the signal degradation is too great and DSL is unfeasible (for ADSL that distance is two miles.) In addition, numerous standards still exist for DSL,hardware is still comparatively pricey, and service is available only in limited areas. Despite these drawbacks, DSL is still a faster alternative to analog modems and ISDN, and should rival cable modems as far as actual bandwidth
Unit 9, Lesson 9: Digital Business Cards and Brochures 54.12— Define data mining. 54.13— Identify basic tools and techniques of data mining. 54.14— Explain the use of data mining in Customer Relationship Management (CRM). 54.15—Identify ethical issues of data mining. Lesson Intro Reading 9.9: Activity 9.9: ____________________________________________________________________________ Unit 9, Lesson 10: Digital Business Cards and Brochures 55.01—Publicize e-commerce site through non-Internet means such as mail, press release, broadcast media, print media, and specialty advertising.
In this assignment i will be explaining how focusing on customers and how providing really good customer service is important in retailing. I will also be looking into the various ways customer service and sales techniques have changed in Tesco. To conclude, i will analyse the impacts made from different customer services and sales techniques in Tesco. As my selected business, i have chosen Tesco.
The merger is between Office Depot (ODP) acquiring OfficeMax (OMX), which is primarily about survival (Malcolm). The joint company will use the name Office Depot, Inc., meaning the company will trade under the name (ODP) on the New York Stock Exchange (News.officedepot.com). Office Depot and OfficeMax is an American office supplies retailer. This merger will make Office Depot and OfficeMax the largest office superstore in the country. This merger is a smart move for both companies to reform its financial flexibility and improves their working efficiency that will benefit their customers.
A Summary and Review of Captive Audience by Susan Crawford When the internet was introduced it provided many revenues and broad outlets of communication, The internet allowed the connection between people and places, accessible regardless on a set location and it now used as a general communication instrument, Many businesses can connect with consumers on a broad spectrum which provides an inexpensive avenue to enter other markets, Education entities are exposed to greater opportunities that enhance the idea of enriched learning to a higher-class of discussion, research, teaching, and training, The communication the internet provides creates a connection with local and global markets, worldly news, and the exchange of information are direct benefits of the acquisition of the internet,
I wonder if customer service is a just a word or an actual mission for retail and customer based businesses. One thing is sure at Kudler Fine Foods customer service is the mission and our goal. With that being said there are many variables to just deliberately delivering quality customer service. Specifics like, caring, joyful, and positive personalities are required in order to carry an appropriate customer service experience. One way to ensure that our personnel is providing the right customer experience is to provide incentives to those who go above and beyond.
Big corporations and businesses have been thriving in America since the late nineteenth century. The definition of the term “Big business” is “an economic group consisting of large profit-making corporations especially with regard to their influence on social or political policy”(“Big Business”). Some big corporations include the steel companies, the oil companies, and the railroad industry. Some modern-day businesses include Apple and Android, and oil companies today.
AT&T closed the deal and bought DirecTV for about $49 billion in July this year. This merger will make AT&T the country’s largest pay TV provider, with more than 26 million subscribers. Why did AT&T agree to pay this whopping price to acquire DirecTV? The answer to this question lies in the problem AT&T was facing with the rising competition from other wireless companies and losing money to cable companies providing phone services. With the fast growing streaming and wireless technologies, more and more cable and satellite service providers want to control content and delivery.
These media conglomerates exist in Europe, Asia and Latin America. According to the Fortune 500 list of 2014 The Walt Disney Company is America 's largest media conglomerate in terms of revenue with 21st Century Fox, Time Warner, CBS Corporation, and Viacom are amongst the top five. Other major players are Comcast and Sony. Since 1950 media conglomerate has become a regular feature of the global economic system.
The sector is witnessing a radical change as traditional retail markets are replacing with new formats such as discounts stores, departmental stores, hypermarkets, supermarkets etc. In this competitive environment the retailers are more forced to concentrate towards Customer service & their satisfaction. In retail stores, the customer service is includes like counter service, billing the products, offer explanation to customers, providing them coupons, explain the product
NAME – HARJIT SINGH ID- ND14511 Marketing is communicating the value of a product, service or brand to customers, for the purpose of promoting or selling that product ,service , or brand. The main purpose is to increase sales of the product and profits of the company P 's Marketing Product-product are the goods and services that your business provides for sale to your target market. When developing a product you should consider qualiy, design, features, packaging, and customer service.
There are two main types of broadband connection, a fixed line or its mobile alternative. Both have their strengths and potential weaknesses so you need to consider what suits your needs before you sign up on a lengthy contract. Fixed line broadband is what most people have at home. It 's a fast internet connection delivered by telephone wire (ADSL) or fibre optic cable. As the latter is now capable of speeds in excess of 100Mb, an increasing number of homes have "superfast" fibre optic connections.
The world we live in today is predominately changing with the advancement of digital communication in the daily aspects of our life. The rapid growth and evolution of digital communication, has resulted in it now becoming the backbone of the way we interact with other people. Beginning from simple 160-character SMS messages to text’s influence on the internet including Facebook, Twitter, Blogs and Instagram and then introduced on our mobile phones with BBM and whatsapp; digital communication has become a part of our spoken discourse. Digital communication in every aspect has impacted our lives as it helps jobs and businesses communicate a lot faster through e-mail, multimedia and texting.
Digital Media is any media that is enclosed in a machine and is a readable format. Anybody can create digital media, it can be viewed, shared changed and preserved by anyone on computers. Examples of digital media include; mobile phones, compact discs, digital video, digital television, e-book, internet, minidisc, video games, the World Wide Web, e-Commerce and many interactive media. (http://simple.wikipedia.org/wiki/Digital_media) Digital media is often contrasted with print media.