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| DeHaan, Peter | Viewing 1 to 1 of 1 |
The Myth of Self-Service
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This article provides a critical overview of the development of self-service at gas stations, grocery stores, banks, and other industries. It also discusses the beneficial use of call centers in various situations. From Connections Magazine, a journa ...
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http://www.connectionsmagazine.com/articles/5/070.html |
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